nConnect can't connect Synology NAS either via mobile or PC

  1. app from official app store in NAS installed and running successfully
  2. I bought high speed channel with ¥39 RMB
  3. app on mobile or PC said it is connected, but actually not
  4. other website or app in mobile or PC is as normal as before connecting
    how to do with this?

Thank you for reaching out to us. We apologize for the inconvenience you are experiencing with the app you downloaded from the official app store on your NAS.

To address the issue of the app indicating a successful connection while not actually being connected, we kindly suggest selecting the high-speed channel option from the online route selection. We are currently in the process of expanding our network infrastructure, and we expect the upgrades to be completed by June 19th.

We appreciate your patience and understanding as we work to improve our services. If you have any further questions or concerns, please feel free to let us know.